Frequently Asked Questions
Find answers to common questions about Genesis Gaming, digital collectibles, and our platform.
General Questions
What is Genesis Gaming?
Genesis Gaming is a digital collectibles platform that allows users to own, trade, and showcase unique digital items. Our platform provides secure ownership verification and a community-focused environment for collectors.
How do I get started with Genesis Gaming?
You can join our early access program by registering on our Early Access page. Once approved, you'll receive an email with instructions on how to create your account and start exploring the platform.
Is Genesis Gaming available worldwide?
Yes, Genesis Gaming is available to users worldwide. Our platform can be accessed from any country, though some features may vary based on regional regulations.
Digital Collectibles
What are digital collectibles?
Digital collectibles are unique virtual items that you can own, trade, and showcase. Unlike physical collectibles, they exist digitally and their ownership is securely verified through our platform.
How is ownership of digital items verified?
Ownership of digital items is verified through our secure ownership system. Each item has a unique identifier and ownership record that is tracked and verified by our platform, ensuring that your digital assets are protected.
Can I sell or trade my digital collectibles?
Yes, you can sell or trade your digital collectibles to other users on our platform. Our marketplace provides a secure environment for transactions, with ownership transfers happening instantly.
Account & Security
How do I secure my account?
To secure your account, we recommend using a strong, unique password and enabling two-factor authentication. You should also regularly review your account activity and never share your login credentials.
What happens if I forget my password?
If you forget your password, you can use the "Forgot Password" link on the login page. We'll send you instructions to reset your password to the email address associated with your account.
Is my personal information safe?
Yes, we take data security seriously. Your personal information is encrypted and stored securely. We do not share your personal data with third parties without your consent. For more information, please review our Privacy Policy.
Payments & Purchases
What payment methods do you accept?
We accept all major credit cards, PayPal, and various cryptocurrency payments including Bitcoin and Ethereum.
Do you offer refunds?
Due to the digital nature of our products, we generally don't offer refunds. However, please contact our support team if you have any issues with your purchase.
Are there fees for transactions?
Yes, there is a small transaction fee for buying and selling digital collectibles on our marketplace. The exact fee structure is available on the marketplace page when you're logged in.
Still Have Questions?
Reach out to our support team for personalized assistance